Customer Grievance Redressal
CUSTOMER GRIEVANCE REDRESSAL
At Siyat Holdings Pvt Limited, customer satisfaction is of utmost importance. The Company has established a grievance redressal mechanism to address customer complaints and concerns promptly and fairly.
Customers may contact the Company through the following channels for any grievance, complaint, or clarification.
Mr. Anil Kumar Jain
Grievance Redressal Officer
M/s Siyat Holdings Pvt Limited
Siyat House, IV Floor
No. 961, Poonamallee High Road
Chennai – 600084
Tamil Nadu, India
Phone: +91-44-42933306
Email: info@sugalgroup.com
The Company has established a Customer Grievance Redressal Mechanism to address customer complaints and concerns promptly and effectively.
Customers may submit complaints through email, telephone, or written communication.
The Company shall endeavor to resolve customer complaints within 30 days from the date of receipt.
If the complaint is not resolved within the stipulated time, customers may approach the Reserve Bank of India under the Integrated Ombudsman Scheme.
| Level | Contact | Phone | |
|---|---|---|---|
| Level 1 | Customer Support Team | info@sugalgroup.com | +91-44-42933306 |
| Level 2 | Grievance Redressal Officer | info@sugalgroup.com | +91-44-42933306 |
If the complaint remains unresolved for more than 30 days, the customer may approach the Reserve Bank of India through the RBI Complaint Management System (CMS).